Privacy Policy

Effective Date: April 13, 2025

Last Updated: April 13, 2025

1. Information We Collect

When you use our website or place an order, we may collect the following types of personal information:
– Full name
– Email address
– Shipping and billing address
– Phone number
– Payment details (processed securely via third-party payment gateways)
– Any information you voluntarily provide (e.g. product reviews or customer service inquiries)

2. How We Use Your Information

We use the information we collect to:
– Process and fulfill your orders
– Communicate with you regarding your purchase or inquiry
– Improve our website and customer experience
– Send occasional product updates or promotions (only if you opt-in)

3. Data Security

We take your security seriously. All transactions are encrypted and processed through secure payment providers. We do not store your payment details on our servers.

4. Third-Party Services

We may use trusted third-party services for shipping, email marketing, and website analytics. These providers only access your data as needed to perform their services and are required to protect your information.

5. Cookies

Our website may use cookies to enhance user experience, remember preferences, and analyze traffic. You may disable cookies in your browser settings, though this may affect certain features on the site.

6. Your Rights

You have the right to:
– Access the personal data we hold about you
– Request corrections or deletion of your information
– Opt-out of marketing communications at any time

To request any of the above, please contact us at info@kotchlab.com.

7. Product Transparency

All KotchLab products are made from 100% pure whey, and undergo rigorous testing for toxins and quality assurance. We are committed to transparency, safety, and delivering only the best.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: info@kotchlab.com
Business Name: KotchLab
Website: kotchlab.com